Welcome to the Shaw Industries supplier microsite. This is a hub for Tungsten enrollment and supplier support resources.

As part of Shaw’s ongoing efforts to enhance the way we do business with our suppliers, we thank you for your participation and highly encourage you to bookmark this page for future reference.

Frequently asked questions

    Will payment terms change as part of this initiative?

    There will be no changes to your agreed payment terms as part of this initiative. Whatever has been agreed previously remains in place.

    Is all of Shaw Industries moving to electronic invoicing?

    Yes. The Shaw customer number is AAA241582642

    Why should I use Tungsten Network to send my invoices?

    Shaw Industries is moving to global paperless invoicing program. Moving to Tungsten Network will lead to accelerated invoice receipt, elimination of lost invoices and increased visibility of the invoice status.

    Is invoicing via Tungsten Network a requirement for doing business with Shaw Industries?

    Yes. This is an important initiative for Shaw Industries and we are expecting all of our valued suppliers to support us. We hope that you will work with us in this initiative, and strongly encourage you to take this opportunity to introduce an improved invoice processing system. The new process has full management support within Shaw Industries. Suppliers not transitioning by the target date will be contacted directly to reiterate the importance of the request.

    What are my benefits from using Tungsten Network?

    • Secure and guaranteed invoice delivery, no more invoices getting lost in the post
    • It will take us less time to process your invoices and therefore we will be able to pay you on time
    • No more delays due to missing information, landing on the wrong desk or manual intervention
    • Any-to-any data formatting technology – there is no need for additional software or hardware
    • Higher processing transparency and better Cash Flow Management due to 24/7 access and reporting
    • VAT compliance, regardless of where invoices are sent from or received
    • Easy and cost efficient to send invoices – at any time

    Will electronic invoicing be a requirement for new tenders and new suppliers?

    Yes. Electronic invoicing via Tungsten Network will be included in the evaluation process for new suppliers and tenders. For new contracts, Shaw Industries will include terms and conditions in contracts for future business which will require suppliers to use Tungsten Network.

    Will I need to use this service if my account is currently paid on time?

    Yes, your use of Tungsten Network service will ensure we continue to pay you on time.

    What happens if I still send paper invoices?

    While you are working with Tungsten Network to complete your registration, Shaw Industries will be prepared to continue to receive your paper invoices. We have set a deadline of November 1st, 2020 for suppliers of Shaw Industries to transition to the network. Once you are sending invoices via Tungsten Network, please ensure you cease sending paper copies.

    What does the membership fee for the Integrated Solution cover?

    The membership fee covers the cost to Tungsten Network of setting you up on their network and the general costs of maintaining the account. This is a once-a-year cost irrespective of the number of customers that you service via the network.

    Why doesn't Shaw Industries pay the fees?

    To use the full features of the Tungsten Network service, both you and Shaw Industries pay a fee as we will both benefit from the enhanced service. At present, Shaw Industries does not cover supplier’s costs to produce your paper invoices. Please consider that you will save the costs for paper, printing and posting when moving to e-Invoicing.

    Will Shaw Industries make payments using Tungsten Network?

    Tungsten Network is not a payment platform. Shaw Industries will continue to use the current payment method.

    Do I need to enter into sign an agreement with Tungsten Network?

    Yes, regardless of the solution you choose, you will be required to accept Tungsten Network’s terms and conditions.

    Do I need to install any software?

    No. There is no software required. Tungsten Network provides an easy-to-use solution. Instead of mandating data standards, Tungsten Network’s any-to-any data formatting capability accepts invoices in any format and any file structure.

    I already send some invoice data directly to other customers; can I send EDI/XML invoices directly to you?

    EDI and XML are just data formats for Tungsten Network. Therefore, you can use this preferred format to deliver the data to Tungsten Network if you choose to use the Integrated Solution. Shaw Industries will not take any electronic data directly from suppliers as we take a single consolidated invoice file from Tungsten Network which will contain invoices from all of our suppliers.

    I can already make invoices available to customers via the internet – allowing them to view an image of an invoice on the web. Can I use this instead of Tungsten Network?

    No, Tungsten Network ensures that Shaw Industries receives the data you send in a format that will upload to our accounting software and, where applicable, match to a goods receipt record. Offering Shaw Industries an image of the invoice or an option to download the data in a fixed format does not satisfy Shaw’s business processes.

    What if I don’t have a system capable of creating electronic invoices?

    You can access the Tungsten Network secure portal and create invoices online using the Web Form. No software installation is required. All you need is an Internet connection and a standard bser.

    Can I send electronic invoices using Tungsten Network to all of my customers?

    Yes. Once you are subscribed to Tungsten Network, you will be able to send electronic invoices to any other customers that are members of the network.

    I am planning to change my invoicing software soon; can I wait?

    Our stated aim is to have all suppliers registered and sending invoices as soon possible. Tungsten Network accepts any incoming data formats so you can join the network and send invoices. When you are ready to use your new software, simply advise Tungsten Network of the data output changes and they will make the necessary alterations to ensure a smooth transition and uninterrupted invoice delivery.

    Can Tungsten Network offer assistance in multiple languages?

    Yes. Tungsten Network provides Sales, Implementation and Support services in English, French, German, Dutch, Spanish, Italian, Polish and Portuguese.

    Tungsten Network also has local client services numbers for the following countries:

    Australia +61 1800035399
    Austria +43 19280722
    Belgium +32 24031012
    Brazil +55 1149508725
    Canada +1 866 310 4502
    Denmark +45 80885818
    Finland +358 800118871
    France +33 170708109
    Germany +49 69222220293
    Ireland +353 12477710
    Italy +39 0236006341
    Malaysia +60 1800813158
    Mexico +52 5547411483
    Netherlands +31 207121386
    North America +1 877 752 0900
    New Zealand +64 800448121
    Norway +47 21611557
    Poland +48 223971851
    Portugal +35 1800814549
    Singapore +65 8001204757
    South Africa +27 105008826
    Spain +34 914141473
    Sweden +46 850578454
    Switzerland +41 445801466
    UK +44 870 165 7430
    Other Asia Pacific Countries +60 3 920 77877

    Buyer Support numbers
    EU +44 20 7406 5568
    US +1 770 698 2961

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