Frequently Asked Questions
- Secure and guaranteed invoice delivery – no more lost invoices
- You can check the status of your invoice online 24/7 – from delivery through to payment
- Reduced processing times – we receive your invoices faster which means we are able to pay you on time
- Instant invoice validation – Fewer delays due to missing or incorrect information
- Any-to-any data formatting technology – no additional software or hardware
- VAT compliant – regardless of where invoices are sent from or received
- Easy and cost efficient – send invoices at any time
Who is Tungsten Network?
Tungsten Network is a global electronic invoicing network. Tungsten Network’s e-Invoicing platform enables suppliers to send invoice data directly from their accounting systems in any format to customers who are enrolled on the Tungsten Network.
How does it work?
Tungsten Network’s ‘any-to-any’ solution handles all the data mapping requirements and ensures that all supplier invoices are delivered in the format that a customer’s accounts payable system requires.
Why should I use Tungsten Network to send my invoices?
Shortly, this will be the only way that GSK will accept delivery of supplier invoices.
Is invoicing via Tungsten Network a requirement for doing business with GSK?
Yes, GSK is actively phasing out the processing of paper invoices to take advantage of the benefits that electronic invoicing provides to both us and our suppliers.
What are the benefits of using Tungsten Network?
What are the service options offered by Tungsten Network?
What additional benefits will I experience using Tungsten Network and e-Invoicing?
What is Invoice Status Service?
Do I need to install additional hardware or software?
Tungsten Network is web-based, therefore all you require to access the e-Invoicing platform is a browser and internet access.
Why should I use Tungsten Network to send my invoices?
Shortly, this will be the only way that GSK will accept delivery of supplier invoices. All future supplier contracts will include e-Invoicing as a requirement for doing business with GSK.
Will electronic invoicing be a requirement for new tenders and new suppliers?
Yes. Electronic invoicing will be included in the evaluation process for new suppliers and tenders. For new contracts, GSK will include terms and conditions in contracts for future business which will require suppliers to use e-invoicing.
Will I need to use this service if my account is currently paid on time?
Yes. Using Tungsten Network will ensure we continue to pay you on time. Suppliers using Tungsten Network will also receive free online access to invoice status information via the Tungsten Portal.
What costs are associated with enrolling on Tungsten Network?
What does the membership fee for the Integrated Solution cover?
The membership fee covers the cost to Tungsten Network for setting you up on their network and the general costs of maintaining the network. The membership fee is an annual cost regardless of the number of customers that you invoice via the network.
Why doesn’t GSK pay the fees?
Will GSK make payments using Tungsten Network?
Tungsten Network is not a payment platform. GSK will continue to pay suppliers using the current payment method.
Do I need to sign an agreement with Tungsten Network?
If you select the Integrated Solution you will sign a supplier specific agreement with Tungsten Network. If you choose the Web Form solution you will be required to accept Tungsten Network’s standard terms and conditions.
I already send some invoice data directly to other customers; can I send EDI/XML Invoices directly to GSK?
EDI and XML are common data formats, therefore you can use these preferred formats to deliver the data to Tungsten if you choose to use the Integrated Solution. GSK will not take any electronic data directly from suppliers as we take a single consolidated invoice file from Tungsten which will contain invoices from all of our suppliers.
I already have the facility to make invoices available to my customers via the Internet – allowing them to view an image of an invoice on the web. Can I use this facility instead of Tungsten Network?
No, the Tungsten Network ensures that GSK receives the data you send in a format that will upload to our accounting software and, where applicable, match to a goods receipt record. Offering an image of the invoice or an option to download the data in a fixed format does not support GSK’s automated payment processes which are designed to ensure GSK meets its commitments to Suppliers and pays all invoices on time.
Does this electronic invoicing requirement apply across all of GSK?
Please click here to find a list of all GSK entities on Tungsten Network. If you do business with any of the GSK customers listed here, you are expected to send all of your invoices via Tungsten Network.
Who can I contact within GSK?
What if I don’t have a system capable of creating electronic invoices?
You can access the Tungsten secure web site and create invoices online using the Web Form. No software installation is required. All you need is an Internet connection and a standard browser.
How is the switch from paper to e-Invoicing managed?
Once you are set-up and ready to transact via the network, Tungsten Network will send you an alert to notify you that you are ready to submit invoices to GSK.
Can I send electronic invoices using Tungsten Network to all of my customers?
My organisation is planning to change its invoicing software soon, should I wait before subscribing?