Moving to digital shared services

Shared Services and Global Business Services leaders have always had a lot on their plates consolidating activities into regional and global centres whilst trying to standardise and improve their business processes.

As we move rapidly into the digital age they face some tough additional challenges. They are being asked to use the latest digital tools to fully automate transaction processing, to significantly improve the customer and employee experience and add value to the organisation way beyond just reducing the cost of their SSC operations. Peter will explore how the best are facing up to this challenge.

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