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98.5% availability of core system functionality and performance within SLA limits during core hours over any given calendar month.
April 2023 | |
SLA Key Indicator – System availability | 99.94% |
SLA Key Indicator – Invoice performance | 100% |
SLA Key Indicator – Purchase Order performance | 100% |
SLA Key Indicator – Invoice Status Service performance | 100% |
March 2023 | |
SLA Key Indicator – System availability | 99.95% |
SLA Key Indicator – Invoice performance | 100% |
SLA Key Indicator – Purchase Order performance | 100% |
SLA Key Indicator – Invoice Status Service performance | 100% |
February 2023 | |
SLA Key Indicator – System availability | 99.82% |
SLA Key Indicator – Invoice performance | 99.50% |
SLA Key Indicator – Purchase Order performance | 99.80% |
SLA Key Indicator – Invoice Status Service performance | 100% |
January 2023 | |
SLA Key Indicator – System availability | 99.91% |
SLA Key Indicator – Invoice performance | 100% |
SLA Key Indicator – Purchase Order performance | 99.80% |
SLA Key Indicator – Invoice Status Service performance | 100% |
December 2022 | |
SLA Key Indicator – System availability | 99.98% |
SLA Key Indicator – Invoice performance | 100% |
SLA Key Indicator – Purchase Order performance | 100% |
SLA Key Indicator – Invoice Status Service performance | 100% |
November 2022 | |
SLA Key Indicator – System availability | 99.54% |
SLA Key Indicator – Invoice performance | 100% |
SLA Key Indicator – Purchase Order performance | 100% |
SLA Key Indicator – Invoice Status Service performance | 100% |
October 2022 | |
SLA Key Indicator – System availability | 99.10% |
SLA Key Indicator – Invoice performance | 100% |
SLA Key Indicator – Purchase Order performance | 100% |
SLA Key Indicator – Invoice Status Service performance | 100% |
September 2022 | |
SLA Key Indicator – System availability | 99.98% |
SLA Key Indicator – Invoice performance | 100% |
SLA Key Indicator – Purchase Order performance | 100% |
SLA Key Indicator – Invoice Status Service performance | 100% |
August 2022 | |
SLA Key Indicator – System availability | 99.92% |
SLA Key Indicator – Invoice performance | 100% |
SLA Key Indicator – Purchase Order performance | 100% |
SLA Key Indicator – Invoice Status Service performance | 100% |
July 2022 | |
SLA Key Indicator – System availability | 99.94% |
SLA Key Indicator – Invoice performance | 100% |
SLA Key Indicator – Purchase Order performance | 100% |
SLA Key Indicator – Invoice Status Service performance | 100% |
June 2022 | |
SLA Key Indicator – System availability | 100% |
SLA Key Indicator – Invoice performance | 100% |
SLA Key Indicator – Purchase Order performance | 100% |
SLA Key Indicator – Invoice Status Service performance | 100% |
May 2022 | |
SLA Key Indicator – System availability | 99.98% |
SLA Key Indicator – Invoice performance | 100% |
SLA Key Indicator – Purchase Order performance | 100% |
SLA Key Indicator – Invoice Status Service performance | 100% |